How we work

Enquiry

You send the product, specification, quantity, delivery point and required date. Email is enough; a phone call works too if it is easier to describe than to write. We confirm receipt the same working day and tell you when to expect an answer — usually two to five working days depending on how many suppliers we need to contact.

Sourcing and confirmation

We identify suppliers, confirm the goods actually exist in the quantity you need, and confirm the price with the supplier before we put it in front of you. If the requirement cannot be met — wrong volume, wrong price, wrong timing — we tell you that instead of quoting something we cannot deliver.

Written quotation

Nothing material changes between the quotation and the invoice. If a supplier moves a price during the validity period, that is our problem and not yours.

• Product and specification, with the supplier’s reference
• Quantity and packing configuration
• Unit price and total, in EUR, excluding or including VAT as applicable
• Incoterms and delivery point
• Lead time from order confirmation
• Payment terms
• Validity period of the offer

Order confirmation

You accept in writing. We issue an order confirmation and a proforma invoice where prepayment applies. For first orders we normally work on prepayment or partial prepayment; payment terms on delivery are available for repeat buyers after a trading history is established.

Production or picking, and transport

We stay in contact with the supplier through production or picking and confirm the dispatch date. Transport is arranged either by us or by you, depending on the agreed Incoterms. You get the dispatch confirmation and the tracking or vehicle details.

Documentation

Commercial invoice, packing list, CMR or transport document, and any product documentation the goods require — declarations of conformity, safety data sheets, certificates, compliance documentation. Sent electronically on dispatch, originals with the goods where they are needed.

Delivery and after

You confirm receipt and condition. If something is wrong — short delivery, damage, specification deviation — tell us within the period stated in our terms and we handle it with the supplier. You do not chase the supplier; that is what you engaged us for.